Shipping Policy

Last Updated: 15-11-2025

1. Order Processing

   • All orders are processed within 1–2 business days (excluding weekends and public holidays) after we receive your order confirmation.

   • During peak seasons or festival times, processing may take up to 3 business days, but we will notify you in case of any delays.

2. Delivery Area

   • We currently deliver only within the state of Tamil Nadu.

   • We do not ship outside Tamil Nadu or to P.O. Boxes / C/O addresses — please provide a full residential or business address for delivery.

3. Shipping Methods & Charges

   • We use trusted courier / local delivery partners for delivering your Mannai Foods orders.

   • Shipping charges are calculated based on your order value / weight / delivery location (whichever applies; specify your method).

4. Estimated Delivery Time

   • Standard delivery: 2–5 business days after the order is shipped.

   • Please note that delivery times are estimates and may vary due to unforeseen factors (weather, courier delays).

5. Order Tracking

   • If tracking is available, you will get a tracking number once your order is dispatched.

   • You can use this tracking number on the courier partner’s website / app to check the delivery status.

   • If tracking is not available for certain local deliveries, we will provide regular updates via WhatsAPP/ phone.

6. Failed Delivery / Delivery Attempts

   • If you are not available at the time of delivery, the courier may attempt a second delivery, or leave a message for you to collect the package (depending on the courier’s policy).

   • For failed deliveries (after multiple attempts), the package may be returned to us. In such cases, additional delivery charges may apply for re-dispatch.

7. Damaged or Lost Packages

   • Upon receiving your order, please check the packaging and contents.

   • If products are damaged, incorrect, or missing, please contact us within 24 hours of delivery at:
     
     Phone: 8524993208 (WhatsApp or call)

   • Provide your order number and photos of the issue, and we will initiate a resolution process (replacement or refund, as per our Refund Policy).Amendments to Shipping Policy

8. • We reserve the right to change or update our Shipping Policy from time to time.

   • Any change will be effective from the “Last Updated” date mentioned above.

   • Your continued use of our website after such changes means you accept the updated policy.