Terms of Service
Last Updated: 15.11.2025
Welcome to Mannai Foods (“we”, “our”, “us”).
These Terms of Service govern your access and use of our website [mannai foods.in] and our products.
By using our website, you agree to these Terms. Please read them carefully.
1. Business Information
Mannai Foods
Proprietorship Business
GSTIN: 33HHBPS1271J1Z8
FSSAI License Number: 22425268000054
2. Use of Website
By accessing our website, you confirm that:
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You are at least 18 years old
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You will not misuse the website or engage in any unlawful activity
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You will provide accurate and complete information during checkout or registration
Any violation of these Terms may result in termination of your access to the website.
3. Products & Services
We sell packaged food products, spices, masalas and related items.
All products listed on our website are subject to:
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Availability
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Quality checks
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Order limits (if applicable)
We reserve the right to modify or discontinue products without prior notice.
4. Pricing & Payments
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All prices on our website are final and inclusive of applicable charges.
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Since we are registered under the GST Composition Scheme, we do not charge GST separately on invoices.
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We are not eligible to collect tax on supplies, as per GST rules.
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Payments are accepted through secure third-party gateways (like Razorpay or phonepe).
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By placing an order, you authorize us and the payment gateway to process your payment.
5. Order Acceptance & Cancellation
We may cancel or refuse an order for reasons including:
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Product unavailability
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Incorrect information provided by the customer
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Payment issues
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Suspicion of fraudulent activity
If your order is cancelled after payment, the refund will be issued to your original payment method.
Customers may cancel orders before dispatch by contacting us directly.
6. Delivery & Shipping
We deliver only within Tamil Nadu.
Delivery timelines may vary based on:
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Location
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Courier availability
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External delays (weather, festivals, courier issues)
Full details are explained in our Shipping Policy.
7. Returns & Refunds
Our Refund Policy outlines conditions for:
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Damaged items
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Wrong product delivered
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Missing items
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Return request timelines
We do not accept returns for used, opened, or perishable goods unless they are defective or damaged at delivery.
Refer to our Refund & Return Policy for complete details.
8. User Accounts
If you create an account:
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Keep your login credentials secure
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You are responsible for all activity under your account
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Notify us immediately if you suspect unauthorized access
We may terminate accounts that violate our Terms.
9. Intellectual Property
All content on our website, including:
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Text
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Images
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Logos
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Product descriptions
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Website design
is the property of Mannai Foods and may not be copied, reproduced, or reused without written permission.
10. Third-Party Services
We use third-party service providers such as:
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Payment gateways
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Delivery partners
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Hosting services (Hostinger)
These providers have their own privacy and terms. We are not responsible for their actions.
11. Limitation of Liability
Mannai Foods is not responsible for:
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Delays in delivery due to courier or external factors
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Minor variations in product colour, weight, flavour or texture
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Losses resulting from misuse or incorrect storage of products
Your use of our website is at your own risk.
12. Indemnification
You agree to indemnify and hold Mannai Foods harmless from any claims, damages, losses, or expenses arising out of:
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Your breach of these Terms
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Your misuse of our products or website
13. Changes to Terms
We may update or modify these Terms at any time.
Changes take effect immediately upon posting on this page.
Your continued use of our website means you accept the updated Terms.
(We are a Composition Taxable Person under GST and are not eligible to collect tax on supplies.)